Tankless Hot Water Heater Warranty & Maintenance Information:

Camplux

Limited Warranty Overview

Heat Exchanger: 1 Year All other Parts: 1 Year Free Accessories: 30 Days

In the case of a warranty claim, the customer assumes all shipping and labour costs for repair or replacement.

IMPORTANT:

Freeze damage IS NOT covered under the manufacturers warranty.

Some units are equipped with an anti-freeze protection device that works as long as there is power to the unit. Do not rely on this device to fully protect the unit from freezing.

All Camplux warranty claims are to be repaired and/or replaced per the manufacturers directions. Please have the following information ready to expedite the process:

Date or proof of purchase Serial & model number of your unit

Brief description of the issue Error codes

Installer’s Information and flame/leak test results Contact Camplux to file a claim by phone: (844) 538-7475

or 

email: support@camplux.com

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Eccotemp

Limited Warranty Overview

Heat Exchanger: 3 Year All other Parts: 5 Year

In the case of a warranty claim, the customer assumes all shipping and labour costs for repair or replacement.

IMPORTANT:

Freeze damage IS NOT covered under the manufacturer’s warranty.

Some units are equipped with an anti-freeze protection device that works as long as there is power to the unit. Do not rely on this device to fully protect the unit from freezing.

All Eccotemp warranty claims are to be repaired and/or replaced per the manufacturers directions. Please have the following information ready to expedite the process:

Date or proof of purchase Serial & model number of your unit

Brief description of the issue Error codes

Installer’s Information and flame/leak test results

Contact Eccotemp to file a claim by:

phone: (866) 356-1992

or 

email: support@eccotemp.com

RETURN POLICY

We gladly accept any unused and unopened merchandise
for a full refund within 30 days of purchase. Simply return the complete product to us in its clean original packaging, accompanied with the original
proof of purchase or receipt. Note that the buyer is responsible for return shipping costs.

Unused items but with open boxes within 30 days of purchase will be subject to a 10% restocking fee. These items must be returned in the original packaging with all accessories.

Tankless water heaters have become very popular in recent years due to their low cost, ease of use, and energy saving design. But with so many different types & models available, for firsttime buyers deciding which one is best for them can be confusing. We’ve prepared this guide with first-time buyers in mind to help you choose the right tankless water heater for you!

Show me the Tankless Hot Water Heater Selection Guide!

Our resource center can help educate, inform, and guide you in a natural way through the website’s product selection and toward the goals and end results that you may. Click here!