Return Policy
Return Policy
We accept most unused and unopened merchandise for a full refund within 30 days of purchase (exceptions apply). Items must be returned in clean, original packaging with proof of purchase. Customers are responsible for return shipping costs.
- Opened but unused items are subject to a 10% restocking fee. Must be in resalable condition with all accessories.
- Products shipped from partner warehouses may have different return policies and fees. *Drolet, Century, Englander wood stoves, and propane heating products are subject to a 15% restocking fee.
Non-Returnable Items
Special-order merchandise & parts
Consumables & single-use items
Toilets once packaging is opened
Cleaning products, clothing, & hammocks
Coghlan’s products & Aquatabs
Batteries (Flooded acid, AGM, LiFePO4)
Scratch & Dent merchandise (Final Sale)
Products with internal batteries:
Power Stations, Solar Lights, Solar Fans, and CO Monitors are non-returnable once opened.
*It is not possible to measure or guarantee with certainty that a battery has been unused once it has left our warehouse. Accepting a battery return and then reselling to other customers with the presumption of it being unused is not a practice we follow.
Warranty & Support
All products are covered by the manufacturer’s warranty. We do not provide installation services but will assist with warranty claims by coordinating with manufacturers.
Contact Support
Order Cancellations: 1-844-603-4743 Email: quotes@thecabindepot.com
Disclaimer: The Cabin Depot® is a retail business only and assumes no liability for DIY installations or equipment selection. Customers must comply with all applicable building codes.