RETURN POLICY – DROLET WOOD STOVE PRODUCTS
For smaller Drolet products that ship via courier including but not limited to blowers, cleaning kits, pipes, and other accessories: We gladly accept unused and unopened merchandise within 30 days of purchase. Simply return the product to us in its clean original packaging, accompanied with the original proof of purchase or receipt. Note that the buyer is responsible for return shipping costs, and a 15% restocking fee may apply.
For all Drolet wood stoves shipping on a pallet: Customers wishing to return their wood stove within 30 days of purchase will be responsible for return shipping costs of $300 and a restocking fee of 15%. Please note that the wood stove must be unused, unopened, and with the original packaging and pallet as originally delivered.
Special-order merchandise is not returnable.
WARRANTY
All merchandise is subject to the manufactures warranty and will be repaired or replaced as per the manufacturer’s directions. The Cabin Depot™ is a retail business and we do not employ installers. However, we are very happy to assist customers having issues with any products purchased by reaching out to the manufacturer on the customers behalf if needed to help expedite the troubleshooting or warranty process.
DISCLAIMER
The Cabin Depot Ltd. is a retail business exclusively and accepts no liability for DIY installations or equipment selection. It is the customers responsibility to read the manufacturers manuals and installation instructions carefully, ensure all local, provincial, or national building codes are met, and contact a qualified installer or tradesperson if required.
The Cabin Depot™ is pleased to offer free shipping on select items, and adheres to the following policy:
-Free shipping applies to standard residential or business addresses only.
-Remote locations are excluded, see below for examples.
-Smaller parcel orders will ship by Canada Post, FedEx, UPS, Canpar, or similar.
-Larger palletized orders such as wood stoves, appliances, batteries, and solar panels will ship by reputable 3rd party trucking companies with residential liftgate and appointment services included.
-Tracking information will be uploaded to our website as soon as it becomes available, at which time customers will receive a notification and can track their order progress. Note that some gmail or hotmail users may have our confirmations misidentified as spam, so we suggest checking your junk folder before contacting us.
-The Cabin Depot™ uses 3rd party carriers and trucking companies, therefore cannot guarantee exact delivery dates under any circumstances.
-Customers with specific delivery date requirements should contact our shipping department who can review available options.
-Our shipments leave our dock in perfect condition. The carrier or trucking company is fully responsible to deliver orders damage-free and are fully responsible for any delayed or lost shipments.
-Due to increasing fuel and operating costs, trucking companies are now charging additional fees to deliver to some locations in Canada which unfortunately may not be covered under our free shipping policy. The Cabin Depot™ reserves the right to notify the customer of any additional shipping or handling charges if necessary to deliver. If notified of any additional charges, the customer has the right to modify or cancel the order for a full refund.
DELIVERY TO REMOTE LOCATIONS
Our shipping team have managed deliveries to some of the most remote locations in North America. If you live in a remote location, we encourage you to contact us before placing your order so we can review delivery options with you. Regions considered remote include but are not limited to the following:
-Yukon
-Northwest Territories
-Nunavut
-British Columbia
For any questions regarding this shipping policy or quotes please contact us:
Email: quotes@thecabindepot.com
Call: 1-844-603-4743 and select option #2
or
at checkout!
