Had an issue but Onsen was great with their support. Unit works great. Cabin Depot was also good to deal with and supported during the operating issue.

This is a replacement unit for me I am at fault for not properly draining my first unit and it froze at my camp last winter splitting the coil “the only no replaceable part”!
However we love the unit so much it was no question of replacing it with the same unit!
We use it at our off grid hunting camp in Northern Ontario using collected rain barrels to feed it and it’s perfect! Hot! Water fast every time!
You won’t regret it just don’t forget to drain properly for winter storage!